CSTK Honored with 2023 Western Region Dealer of the Year and CSI Customer Satisfaction Index Awards

At CSTK, our commitment to excellence is unwavering. It’s not just a slogan; it’s a guiding principle ingrained in everything we do. That’s why we are immensely proud to announce that CSTK has been honored with the prestigious 2023 Western Region Dealer of the Year and CSI Customer Satisfaction Index Awards at the recent Thermo King Dealership meeting. These awards underscore our dedication to providing the highest quality of service and value to our customers.

Winning the 2023 Western Region Dealer of the Year award is a testament to the hard work and dedication of our entire team. It recognizes our outstanding performance in sales, service, and customer satisfaction within the region. This achievement wouldn’t have been possible without the trust and support of our loyal customers who continue to choose CSTK for their fleet and service needs.

“The executive committee would like to take this opportunity to congratulate all of our CSTK employees. Their hard work and dedication to our business, our customers, and Thermo King is greatly appreciated,” says CSTK Vice President and General Manager Dave Burns. “We wouldn’t be where we are today without our amazing team. Well done, everyone!” 

Additionally, being awarded the CSI Customer Satisfaction Index Award for our commitment to excellence in customer service means a great deal to us. At CSTK, we understand that our success is directly tied to the satisfaction of our customers. That’s why we go above and beyond to ensure that every interaction with our team exceeds expectations. From the moment you walk through our doors to the completion of your service, your satisfaction is our top priority.

“We pride ourselves on providing the best customer experience possible, so winning this award is very special,” adds CSTK East Vice President and General Manager Jamie Cressman. “Without our customers, we are nothing. So, to be recognized for this award is just another testament to the way we do things at CSTK.”

So, what sets CSTK apart from the competition? It’s our relentless pursuit of perfection and our dedication to continuous improvement. We invest in our team by providing ongoing training and development opportunities to ensure that they are equipped with the knowledge and skills needed to deliver exceptional service. We also prioritize innovation, staying ahead of the curve with the latest technology and industry advancements to better serve our customers.

But perhaps most importantly, it’s our genuine passion for what we do that sets us apart. We’re not just in the business of fixing trucks; we’re in the business of building relationships and making a difference in the lives of our customers. We understand the importance of keeping your fleet running smoothly, and we take pride in being a trusted partner in your success.

“CSTK will always put our customers first. That’s just the way we do business,” explains Vice-President and GM Mike Nelson. “That mindset has carried us this far and will continue to serve us into the future. You will always be able to expect a ‘job well done’ at CSTK.” 

In conclusion, winning the 2023 Western Region Dealer of the Year and CSI Customer Satisfaction Index Awards is a reflection of CSTK’s unwavering commitment to excellence. It’s a testament to the hard work and dedication of our team, as well as the trust and support of our valued customers. We are incredibly proud of these achievements and grateful for the opportunity to serve our community. Thank you for choosing CSTK – where we are always Forward Thinking and Forward Moving.